This portfolio web site is a work in progress, and does not reflect the quality of work I'd create for an employer.
1
BusKill
Project: BusKill Open Hardware Project Build and Documentation
I worked 4 years to build and document a 3D-printed magnetic release for the BusKill project. I am currently working on adding the instructions to the main documentation, but for now, documentation is hosted in the Github repo for the project
In the news:
- Hill, Ash (May 02, 2023). 3D Print Your Own USB BusKill Module to Protect Data. Tom's Hardware.
- Halfacree, Gareth (May 08, 2024). Melanie Allen Wants to Bring Dead-Man Switches to All with a 3D-Printable BusKill Adapter. hackster.io
Talk: Open Hardware Design for BusKill Cord
I presented BusKill at DEFCON32: View Forum
2
Movius
Project: B2B SaaS Documentation
During my time at Movius, I created and managed, nearly entirely on my own, the MultiLine Help Center. The Help Center comprehensively documents the MultiLine app, its administration, and customer enablement processes. All the content was either written, or edited by me (time permitting). Exceptions included a few articles that I assigned to a Marketing Intern and some of the customer enterprise documentation which was written by SMEs. I successfully managed the migration from the Help Center from one provider to another. The Help Center is designed to be usable by app end-users, admins, and enterprise customers. At the time my employment ended, I was in the middle of making some reorganization improvements, and am happy to discuss in interviews what my plans were to further improve it.
Project: Blogs
I created many blogs for the purpose of communicating product information, establishing thought leadership, and driving traffic to the Movius.AI web site. I am able to do basic SEO key word and key phrase research, and value boosting SEO by writing content that is timely and genuinely useful to people. I would generate weekly reports using Google Looker and Google Analytics to show how my blog content was performing at driving traffic.
- A Simple Explanation of SOC2 and SOC3
- Demystifying AI blog series
- Secure Your BYOD Solution with UEM and MultiLine
Project: Sales Enablement
This information is proprietary, but I led an effort to import all sales collateral into the Highspot sales and partner enablement portal for easy retrieval and use by salespersons. Additionally, I created Salesplays which are job aids that communicated the product marketing strategy and helped enhance and standardize sales conversations across partners.
3
Open Source Ecology
Project: Pen Plotter and Inkscape Documentation for D3D Plotter
I volunteered remotely 6 months with Open Source Ecology to contribute wiki documentation about using Inkscape to create prints that could be plotted with an onsite D3D printer modded to be a Pen Plotter.
4
Contracting with US Tech Solutions
Project: Google Fiber Knowledge Base
I can't provide the actual deliverables because of an NDA, but I worked with a team to create complex call center instructions in a WYSIWIG editor using conditional flows, accordians, resuable content, and internal links.
It would be something like:
Call Quality Troubleshooting
Refer to this troubleshooter when the caller reports choppy audio, no audio, and other audio issues. If the caller can't turn on the phone, go to Device Troubleshooting, instead.
Before you start
Get the following information:
- Date and time of the incident
- Have there been multiple instances?
- Phone plan type
- Device type
Alert: Known Issue - Call quality impacted by solar flares in Michigan. Check whether caller is in Michigan before proceeding.